Frequently asked question

Faq

You’ve got questions. We have answers.

What is Studio Lagree?

Chicago’s introduction to the evolution of fitness through the ultimate full-body workout created by Sebastien Lagree. Conducted on the custom designed third generation Megaformer™, Lagree Fitness combines strength, core, cardio, circuit training and stretching into an intense, shirt-drenching exercise experience. A new and improved workout construct with appeal to both men and women, the Lagree Fitness experience does not fail to challenge or to deliver on its reputation.

How many classes should I take each week?

The workout is designed to bring your muscles to failure. Depending on your fitness level and the intensity of your workout, you will need more or less time to recover in between classes. We recommend 2 – 3 classes per week to allow your body to properly recover and repair. Participants who become very “enthusiastic” with the workout can attend as many as 5 – 6 classes each week.

What should I know about my first class?

1. Most importantly, bring a positive and worry-free attitude.

2. Arrive 15 minutes before class to register and familiarize yourself with the studio facilities.

3. Be prepared to enter the studio 5 minutes before class for an introduction to the Megaformer and Lagree Method of training. We take our health & safety requirements seriously, so there is no exception to a proper introduction before your first class.

4. Grip Socks are required for class. Where your feet go, your head and hands will follow. Wearing socks ensures the cleanest surfaces on the machine and floor. If you forget yours, we have them at the front desk available for purchase.

5. You can bring a water bottle, which can be filled at our water dispenser.

6. Comfortable clothing that allows your muscles to stretch and your skin to ‘breathe”.

7. Strong perfumes should be avoided as some participants may be allergic.

8. Studio towels are free for all clients (one per client).

This is my first time. Should I take a group or private class?

Lagree Fitness does not require you to start with private sessions as all classes are designed for a group setting. As clients have their own machine in class, each exercise may be modified to suit their current fitness level. However, if you suffer from chronic back pain, painful joints or a severe medical condition, an initial private session is recommended in order to assess your fitness level.

How do I purchase and book a session?

You may use the convenient online Mindbody booking system or purchase your sessions at the studio. A full list of our prices and packages can be found on the Location section of our website. If you are using a tablet or smart phone, download Mindbody Connect and search for Studio Lagree. For PC or laptop users, click BOOK A CLASS on our home page to register and access our live Mindbody schedule.

We accept all credit cards only and all classes must be prepaid. Booking by voicemail or email are NOT valid forms of booking. We cannot guarantee you will be added to a class if you book through one of these methods.

Can I share or transfer my package of classes or personal training sessions?

Studio Lagree credit is transferable to immediate family members or partners living within the same household. In order to set up the sharing of a class package, please send an email to info@studiolagreechicago.com with the details of the family or partner to be connected. Studio Lagree credit cannot be used or transferred to any other related or unrelated parties.

What does it mean if I've been added to the waitlist?

If a class is full you can elect to be added to the waitlist in hopes of being promoted to the class should a space become available. Clients that have been promoted from the waitlist will be notified by email/text at least 12 hours in advance. Clients on the waitlist that have NOT yet been promoted to the class on or before class start time, are welcome to drop in before the class to see if a spot becomes available but are not permitted on the machine until the 5 minute late period has passed. Once the 5 minute late period has passed, they are able to take the free machine and the person who did not show up will be marked absent.

What's your cancellation policy?

All class and personal training package sales are final and non-refundable. All cancellations must be made no less than 12 hours prior to the start of your scheduled session or your credit will be forfeited.

What happens if I'm late to a class?

In order to maintain the integrity and flow of our classes, and in consideration for others, please be on time for class. After the 5 minute grace period, your space may be given to someone on the waitlist. After this cutoff you will be considered absent from the class – no exceptions. By showing up late you are coming into the class with the understanding that you may miss part of the workout. If you arrive late, it is your responsibility to follow along with the class as a second warm-up and explanation will NOT be provided. Please try to be as non-disruptive as you can when entering the room late. New clients MUST arrive at least 15 minutes prior to class and should be ready to enter the studio 5 minutes prior to class for an introduction. New clients are NOT permitted into the room after the class has begun.

What is the best method of contacting Studio Lagree if I have a question?

Please feel free to contact us by telephone during studio hours. However, if we’re unable to take your call, simply leave us a voicemail or send an e-mail to info@studiolagreechicago.com and we will respond promptly. We also recommend that all clients become familiar with our automated booking system, Mindbody Online and the Mindbody Connect App, which can be found on the iTunes & Android stores. Search for Studio Lagree and select your location preference. It is the easiest, fastest and most accurate way to book classes. If you forget your password or need more info, please call or e-mail us.

What is your return and exchange policy?

Items purchased are eligible for exchange within 30 days from purchase and only if original tags are intact. No exchanges are available on sale items. Clients can try on clothing in the changing rooms only after they have notified the front desk and have provided the number of items to be tried on. Undergarments MUST be worn when trying on clothing. We can hold an item for a client for 24 hours only.

Are your class schedules always the same?

Schedules and instructors may change without notice. You will be notified of any class cancellations if you are already signed up for that class when the cancellation takes place. We do reserve the right to change instructors and classes without notice.

Do you have a client referral policy?

At Studio Lagree, we encourage existing clients to spread the word of “Lagree”! Any existing client that introduces a new paying client to Studio Lagree will receive a free class for any new client purchase of a 5-Class Lagree Package or more.

I am a ClassPass user, how are the policies different for me?

All ClassPass reservations and cancellations are made through the third party booking system. We CANNOT change or alter any third party reservation in any way. Any issues regarding a third party reservation should be addressed directly with them as we have no authority or ability to make any changes.