Frequently asked question

You may use the convenient online Live Schedule or purchase your sessions at the studio. To purchase online, log in to your account and access our live schedule to check class availability. We accept Visa and MasterCard.

The workout is designed to bring your muscles to failure. Depending on your fitness level and the intensity of your workout, you will need more or less time to recover in between classes. We recommend 2 – 3 classes per week to allow your body to properly recover and repair. Participants who become very “enthusiastic” with the workout can attend as many as 5 – 6 classes each week.

Lagree Fitness does not require you to start with private sessions as all classes are designed for a group setting. As clients have their own machine in class, each exercise may be modified to suit their current fitness level. However, if you suffer from chronic back pain, painful joints or a severe medical condition, an initial private session is recommended in order to assess your fitness level.

Due to the limited number of available spots in each class, our policy requires 12-hour advance notice for all cancellations. Cancellations occurring within 12-hours of the scheduled class time will not be credited back to the patron’s account.

1. A positive and worry-free attitude. 2. Grip Socks are required for class. Where your feet go, your head and hands will follow. Wearing socks ensures the cleanest surfaces on the machine and floor. If you forget yours, we have them at the front desk available for purchase. 3. A water bottle which can be filled at one of our water dispensers. 4. Comfortable clothing that allow your muscles to stretch and your skin to breathe. 5. Strong perfumes should be avoided as some participants may be allergic.**You do not have to have Toe Sox/Grip Sox for your first class. After your first class, they are MANDATORY. The aid in safety and sanitation

Classes must be cancelled with more than 12 hours notice. If you cancel with less than 12 hours until class time, you will be LATE CANCELLED and charged for the class. If your cancellation occurs at least 12 hours in advance, you will be CANCELLED but will retain that class credit.

If booking with Classpass or another third party provider please read their cancellation policy as it may differ from ours. 

FREE CLASS CANCELLATION POLICY: If you sign up for a FREE class offering and do not show up OR do not cancel with 12 or more hours you will be charged a $20+hst cancellation fee. No exceptions.

In order to maintain the integrity and flow of our classes, and in consideration for others, please be on time for class. After the 5 minute grace period, your space may be given to someone on the waitlist. After this cutoff you will be late cancelled from the class. No exceptions. By showing up late you are coming into the class with the understanding that you may miss part of the workout. If you arrive late, it is your responsibility to follow along with the class as a second warm-up and explanation will NOT be provided. Please try to be as non-disruptive as you can when entering the room late.New clients MUST arrive at least 10 minutes prior to class and are NOT permitted into the room after the class has begun.

Class are booked online via our website. If you need assistance you can always call during studio hours. Booking over the phone/voicemail and/or email are NOT valid forms of booking. We cannot guarantee you will be added to a class if you book through one of these methods.

If a class is full you can still elect to be added to the waitlist in hopes of being added to the class should a space open up. Those who have been added to the waitlist will be notified by email, at least 12 hours in advance, if they are added to the class. Waitlisted clients who have NOT yet received notification that they have been added to the class on or before class start time, are welcome to drop in before class to see if a spot opens up but are not permitted on the machine until the 5 minute late period has passed. Once the 5 minute late period has passed, they are able to take the free machine and the person who did not show up will be LATE CANCELLED.

Items purchased are eligible for exchange only, 30 days from purchase, and only if original tags are in tact. No exchange on sale items. Clients can try on clothing in the change rooms only after they have notified the front desk and have provided the number of items to be tried on. Undergarments MUST be worn when trying on clothing.We can hold an item for a client for 24 HOURS ONLY

We do offer secured locker service. Therefore, we ask that you do not bring large personal items into the studio. Please contact front desk if assistance with lockers is needed.

Schedules and instructors may change without notice. You will be notified of a class change to the class time and instructor only if you are already signed up for that class when the change takes place. Substituting instructor will be identifiable on the schedule at the time of the change, along with the original instructor. We do reserve the right to change instructors and classes without notice.

We love that you love Lagree and want to share the love! That is why we have our Clients Rewards Program. Every time you refer someone and they give us your name you will be rewarded with points on your account equivalent to $2.

In addition to that, we offer 2% rewards on every dollar you spend! Rewards dollars can be used towards class purchases!

Please note that our rewards program is eligible ONLY to Studio Lagree clients (not those who book through classpass).

We offer a reduced rate of $20 for your first initial class. If you decide to purchase a package after your first class, we will deduct the $20 from your package making your first visit with us, essentially free! Don’t forget to tell us if you were referred by a client of ours! They earn rewards points for spreading the word! *please note that we no longer give free first classes with a referral.  

All ClassPass reservations and cancellations are made through ClassPass as a third party booking system. We CANNOT change or alter a ClassPass reservation in any way. Any issues regarding a Class Pass booking has to be addressed directly with ClassPass as we have no authority or ability to make any changes.

If you cannot attend our prenatal/postnatal classes, we recommend private training for both prenatal or postnatal clients. We WILL NOT permit a pregnant client into a regular Lagree class if she has taken less than 5 classes. For those who have attended at least 5 Lagree classes, become pregnant and want to continue, you must first consult your doctor and then notify us ahead of time so that we can notify the trainer. It is important that trainers have enough time to be able to offer safe modifications for you based on their planned routine.